We offer free returns and exchanges for the first instance, exclusively for optical frames and sunglasses. This offer does not include contact lenses or custom-made prescription lenses.

Once our return and exchange conditions are met, you can contact us directly via WhatsApp.

Return & Exchange Conditions:

1. You may exchange or return your order within 24 hours only from the date of receipt.

2. The product must be free from misuse, meaning no scratches or signs of wear.

3. Contact lens packaging (colored or corrective) must not be opened. In case of a manufacturing defect after opening, a return or exchange will be processed.

4. No fees will be charged for the first exchange or return, exclusively for optical frames and sunglasses. However, if a second exchange is requested, shipping costs will be borne by the customer.

5. Custom-made and mounted prescription lenses are non-returnable and non-exchangeable.

Note: Orders placed as special custom requests cannot be canceled after approval. This means such orders cannot be canceled or exchanged at all.

Return or Exchange Mechanism:

Upon receiving your request and after confirming that the aforementioned conditions are met, a request will be raised with the shipping company to create a return shipment. A shipping label will be sent to you for printing and preparing the shipment. The customer must hand over the shipment, including all its accessories, to any branch of the shipping company in the same condition it was received. If the customer delays in handing over the shipment to the shipping company for more than two days, the store reserves the right to take necessary actions.

Note: No refund will be issued, nor will the replacement product be sent, until the returned shipment arrives at the store's premises.

Refund Duration:

After verifying the integrity of the returned product and confirming that the return conditions are met, the paid amount will be refunded to the original card used for payment or to your Tamara balance. The refund process typically takes 24 hours to a maximum of 4 days, excluding weekends or official holidays.